Support

Healthcare providers face many day-to-day and long-term challenges including reimbursement, regulatory updates, mergers and acquisitions, and quality of care. But what does that mean for your healthcare information platform? HCS provides ongoing support to monitor and maintain your HCS Interactant platform for the lifecycle. As an important component of our end-to-end healthcare information systems service offerings, HCS support ensures that any identified issues and changes that relate to your platform are addressed to minimize impact to staff productivity, your bottom line, and the quality of your care.
 

Advantages Of Dedicated Account Management Teams

 

"We have always appreciated HCS’ direct, one-on-one support structure. It’s unlike any other vendor I have ever experienced. When there is an issue or a request, we simply pick up the phone and HCS makes it happen."

Cindy Kaiser, Corporate Director of Revenue Cycle Management, JFK Health System

A dedicated HCS account management team provides your organization with one-on-one support to address regulatory requirements, organization-specific changes, and platform enhancements. To provide further coverage, HCS also assigns a project manager to supervise the team. This ensures that all matters and requests are addressed, and that your organization receives timely notification of new HCS developments.

Dedicated Account Management Teams Includes:

 
Daily Platform Enhancements– Based on your prioritization and instruction, modifications are maintained by HCS for the full term of the relationship.

Platform Adaptability– From its detailed implementation process to the ongoing support of a dedicated HCS account team, the Interactant platform is designed to meet your specific needs and requirements.

Ongoing Enhancements– In addition to support and updates provided by your dedicated HCS account management team, other HCS resources support ongoing Interactant development and innovation. Our R&D team works continually on new applications and improving and adding functionality. Other client account managers provide changes and modifications which are available on a cross-client basis.
 

At A Glance

 
HCS’ dedicated account management and ongoing monitoring and maintenance of your HCS platform assures that your HCS healthcare information platform will continue to support you as your needs change:

    • ✓ There are no forced upgrades – we install only those platform enhancements that are needed to make Interactant fit your specific needs
    • ✓ HCS provides a team of experienced, knowledgeable, and professional account and project managers
    • ✓ Hotline support is available 24/7 – including holidays
    • ✓ HCS provides unlimited technical support and Q&A assistance
    • ✓ Our client information web pages are a valuable resource designed exclusively for HCS clients that provide access to the most recent Interactant enhancements, R&D projects, FAQs, helpful platform hints, upcoming events, contact information, and more
    • ✓ A direct result of the close relationships we maintain with our clients and our exclusive commitment to the healthcare information system industry, Interactant® is built to address each client’s regulatory requirements, needs, and expectations
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