Services - HCS

Support

White Paper: HCS Services

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Healthcare providers face many day-to-day and long-term challenges including reimbursement, regulatory updates, mergers and acquisitions, and quality of care. But what does that mean for your healthcare information system?

HCS provides ongoing support to monitor and maintain your HCS Interactant system for the lifecycle. As an important component of our end-to-end healthcare information systems service offerings, HCS support ensures that any identified issues and changes that relate to your system are addressed to minimize impact to staff productivity, your bottom line, and the quality of your care.

Advantages of Dedicated Account Management

We have always appreciated HCS’ direct, one-on-one support structure. It’s unlike any other vendor I have ever experienced. When there is an issue or a request, we simply pick up the phone and HCS makes it happen.

Cindy Kaiser, Corporate Director of Revenue Cycle Management, JFK Health System

A dedicated HCS account manager provides your organization with one-on-one support to address regulatory requirements, organization-specific changes, and system enhancements. To provide further coverage, HCS also assigns a project manager to supervise the account manager. This ensures that all matters and requests are addressed, and that your organization receives timely notification of new HCS developments.

Advantages of HCS dedicated account management include:

  • Daily System Enhancements – Based on your prioritization and instruction, modifications are maintained by HCS for the full term of the relationship.
  • System Adaptability – From its detailed implementation process through to the ongoing support of a dedicated HCS account manager, the Interactant system is designed to meet your specific needs and requirements.
  • Ongoing Enhancements – In addition to support and updates provided by your dedicated HCS account manager, other HCS resources support ongoing Interactant development and innovation. Our R&D team works continually on new applications and improving and adding functionality. Other client account managers provide changes and modifications which are available on a cross-client basis.

At A Glance

HCS’ dedicated account management and ongoing monitoring and maintenance of your HCS system assures that your HCS healthcare information system will continue to support you as your needs change:

  • There are no forced upgrades – we install only those system enhancements that are needed to make Interactant fit your specific needs
  • HCS provides a team of experienced, knowledgeable, and professional account and project managers
  • Hotline support is available 24/7 – including holidays
  • HCS provides unlimited technical support and Q&A assistance
  • Our client information web pages are a valuable resource designed exclusively for HCS clients that provide access to the most recent Interactant enhancements, R&D projects, FAQs, helpful system hints, upcoming events, contact information, and more
  • A direct result of the close relationships we maintain with our clients and our exclusive commitment to the healthcare information system industry, Interactant is built to address each client’s regulatory requirements, needs, and expectations