Once successful implementation is complete, HCS can dedicate an Account Manager who will be responsible for addressing state and federally mandated regulatory billing requirements as well as organization requested changes. The benefits this dedicated Account Manager brings to the organization are multiple.
Enhancements
Starting with the detailed systems review and continuing with the dedicated Account Manager, the system reflects modifications needed to meet your specific requirements. HCS asks for the organization to prioritize the modification's importance to insure the Account Manager is attending to those needs in the proper manner.
In addition to having the dedicated Account Manager make enhancements requested by the organization, there are other sources to add additional features to INTERACTANT. Our research and development staff is constantly working on new applications and making improvements to the existing system. In addition, each of the Account Managers assigned to our other clients are continuously researching and enhancing their systems and making the enhancements available on a cross-client basis. The idea is that enhancements are usually applicable at more than one facility.
Hot Line Support
HCS will continuously support your system via HCS Hot Line which is available 24 hours a day, every day of the year including holidays. Our staff is available to answer your questions whenever they arise. You will never be further from our expertise than your telephone.
Project Management
To provide further coverage, HCS assigns a Project Manager to each client to insure all regulations and requests are being met and the organization receives notification of the new developments within HCS.
